Maintenance & Support

maintenance & support1(1)

While being amongst the best solution partners in the realm of BI/Analytics striving to achieve perfection, DiLytics realizes that real world is not perfect. No matter how top-notch a solution may be, there is no denying the fact that every system requires regular maintenance & support to keep the solution up and running in a relevant manner. Irrespective of whether we develop and deploy a solution or not, we thrive in maintaining and supporting BI/Analytics systems by virtue of our tremendous expertise in this space. We have very well defined maintenance & support process and methodology to keep your business delighted with outstanding performance. We follow the below time tested approach:

  • Log support requests on behalf of users
  • Categorize and prioritize the support requests based on evaluation
  • Resolve the support request in 8/5, 16/5, 24/7 fashion or based on agreed upon SLA
  • Provide regular and periodic reports to customer organization on the support performance and statistics
  • Perform planned and unplanned maintenance activities regularly and present reporting to customer

 

 

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